Privacy Policy

Our commitment to your privacy

Edser Health is committed to protecting the privacy of individuals who interact with our services. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you consent to the collection and use of your information as described in this policy.

What information we collect

We may collect the following types of personal information:

• Contact details including name, email address, phone number, and organisation name
• Information you provide through our website contact form or enquiry submissions
• Health information collected in the course of providing clinical services, including medical history, current health status, and treatment information
• Information provided by employers or organisations engaging Edser Health on behalf of workers
• Website usage data collected through analytics tools, including pages visited, time on site, and browser information

How we collect information

We collect personal information in the following ways:

• Directly from you when you submit an enquiry through our website contact form
• Directly from workers during clinical consultations and assessments
• From organisations engaging our services on behalf of their workers
• Through our practice management and booking systems
• Through website analytics tools

How we use your information

We use personal information to:

• Respond to enquiries and provide information about our services
• Deliver clinical services including assessment, treatment, and reporting
• Communicate with employers and organisations about programs we are delivering on their behalf, with appropriate worker consent
• Manage appointments and bookings
• Improve our services and website
• Comply with our legal and professional obligations

We will not use your personal information for any purpose that is not related to the reason it was collected without your consent.

Health information and clinical confidentiality

Health information collected in the course of providing clinical services is treated with the highest level of confidentiality. Edser Health practitioners operate under professional confidentiality obligations consistent with Australian health practitioner standards.

Workers' personal and clinical information will not be shared with their employer, supervisors, or any other party without the explicit consent of the worker, except where required by law or where there is a risk to the safety of the worker or others.

Disclosure of information

We do not sell, rent, or trade personal information to third parties. We may disclose personal information in the following limited circumstances:

• To third party service providers who assist us in operating our business, such as practice management software providers, under strict confidentiality agreements
• Where required by law or in response to a valid legal request
• Where disclosure is necessary to prevent a serious and imminent threat to health or safety
• With the explicit consent of the individual

Data storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely using appropriate technical and organisational measures.

Clinical records are stored in accordance with Australian health records legislation and professional obligations. We retain records for the periods required by applicable law and professional standards.

Website analytics

Our website uses Google Analytics to collect anonymised data about how visitors use the site. This may include information such as pages visited, time spent on site, and general geographic location. This data does not identify individual users and is used solely to improve the website.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate, incomplete, or out of date
• Make a complaint if you believe we have not handled your information in accordance with the Privacy Act

To make any of these requests, please contact us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. We will respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review this policy periodically.

Contact us

For any privacy-related enquiries or requests, please contact: